Contratos: SLA de duas horas para atendimento remoto e 24 Horas para atendimento presencial. Pagamento mensal pré estipulado, avaliado após análise de infra estrutura TI do cliente e número de dispositivos.
Chamado avulso: Valor pré definido para primeira hora: R$140,00 e demais horas R$60,00 por hora adicional a partir da primeira hora.
Chamado parcerias de TI: Apenas para empresas de Tecnologia da Informação com cadastro pré aprovado pela diretoria WM IT Informática. Valor a consultar.
OBS: A política para recebimento dos valores estabelecidos com a empresa parceira, define-se no prazo máximo de 15 dias para recebimento dos serviços prestados, após finalização da Ordem de Serviços com sucesso, emitimos automaticamente um boleto para pagamento em 15 Dias úteis.
OBS: Os atendimentos feitos pela WM IT Informática nos finais de semana, feriados e datas comemorativas são uma cortesia para clientes de contrato mensal, a WM IT Informática fica isento de qualquer responsabilidade de visita presencial ou suporte remoto nestes dias.
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